TOC Thinking Processes are a set of tools and processes that allow an individual or group to solve problems and resolve conflicts using cause-and-effect logic, beginning with the symptoms and ending with a detailed action plan for implementing the solution. Dr. Eli Goldratt, first introduced the concept of Theory of Constraints (TOC) in his best-selling book The Goal, a business novel. Several organizations have used these to empower their employees, and that has in turn led to quicker, improved decision-making, breaking silo mentality, and challenging deep-rooted mindsets.

Goldratt was an educator, author, scientist, philosopher, and business leader. But he was, first and foremost, a thinker who provoked others to think. The real strength of TOC lies in its Thinking Processes, that were first introduced in Goldratt’s book Its Not Luck (also known as The Goal II).

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JOIN THIS WORKSHOP to build skills in the areas of problem-solving and change management. Our past workshops have been attended by senior leaders from companies such as Airtel, ITC, Aditya Birla Group, Dr. Reddy’s, Kurlon, Tata AIG, Flipkart, Accenture, Honeywell, Wipro, to name a few.

These tools are excellent for change management and problem solving in organizations growing at a rapid pace. Companies have used these in groups to redesign processes, improve project delivery and increase performance manifold in these areas. It leads to better communication, clarity of thought, and improved collaboration among team members.

Key Learning Objectives

This workshop will enable the participants to analyze conflicts, and challenge the limiting assumptions that prevent individuals/organizations from achieving a quantum improvement in their performance.

  • Fundamental beliefs of TOC (Inherent simplicity, Inherent potential)
  • Articulating pains and undesirable effects precisely
  • Creating a cloud or conflict diagram
  • Apply tools to surface deep rooted assumptions
  • Challenge the status quo to generate win-win solutions
  • Six layers of resistance
  • Influencing peers and stakeholders
  • Improve personal effectiveness by inculcating a growth mindset in self  and others
  • Finding meaning in own job and empathy for others

Ira Gilani Lal

Director, Goldratt India

Workshop Facilitator

Ira is a management consulting professional with over 14 years of experience across pharmaceuticals, apparel, retail, communications and technology sectors. Prior to her role as Director at Goldratt India, Ira was a Consultant at Accenture’s Corporate Strategy practice. At Accenture, she worked extensively with Indian as well as global clients. Her industry experience includes working for India’s biggest pharmaceutical companies, Dr. Reddy’s Laboratories and Ranbaxy. Ira is an MBA from IIFT, New Delhi and Economics graduate from Lady Shriram College, New Delhi.

Ira is a TOCICO (Theory of Constraints International Certification Organization) certified expert. She conducts TOC workshops regularly, and is passionate about spreading TOC to a wider audience in India. She has been invited to share her experiences at several industry bodies and institutes. She is a member of the HR and Training committee and Managing committee at BCIC (Bangalore Chamber of Industry and Commerce).

She has been trained in TOC Thinking Processes at Goldratt’s Odyssey program at Netherlands in 2007. She has been practicing these tools for over 10 years, and has conducted inhouse workshops at companies such as Sanofi, Flipkart, NTPC, Tata Advanced Materials Limited, Airtel, Mahindra & Mahindra, Kotak Mahindra Bank.

Mr. Raghunath Mandava talks about the effectiveness of TOC Thinking Processes for problem-solving and decision-making at Airtel.

Workshop Details

January 23-24, 2020 (Thursday, Friday)

9:30 AM – 5:30 PM

Eros Hotel, New Delhi

CEO/ MD, Functional Heads, CHROs, HR Heads, L&D Leads, Product Managers, Startup Entrepreneurs
INVESTMENT: INR  25,000 + 18% GST

This event is being organized in collaboration with NHRD network. If you are an NHRD member, please write to us for details of special offer for members.

Contact us:; +91 96320 18261



What I mean by Inherent Simplicity is that reality, any part of reality, is governed by very few elements, and that any existing conflict can be eliminated